Our Safety Guidelines
Independent Carers Ltd is committed to help our customers stay safe.
If you are engaging with a care worker privately or you are a care worker please read our safety guidelines.
Please be aware of the potential risks of inviting strangers into your home or going into another person’s home without the appropriate checks.
We urge you to be safe online and cautious about the information you share with others, remembering that you are placing information onto a public platform. Please consider the amount of personal and family information you share.
The public profile will contain relevant information to make an appropriate match. The information we collect is designed to ensure your safety and will not identify you publicly. For this reason, we do not share your real name on the presentation page.
We ask that your summary and profile does not lead to personally identifiable information, for example, surname, postcode, where you work and names of family members.
We will check the profile before it is displayed on the site to ensure it is appropriate, that it doesn’t contain offensive or inappropriate language and that the detail will not identify you. No profile will appear until it has been seen by one of our colleagues; this may result in a delay during the processing of your profile.
Please read the privacy statement and cookies policy which outlines how we manage your data and endeavour to keep it safe.
Third Party Help
There are many third parties who will assist you in finding the right care solution, we provide information and guidance to help you get the right person but if you are at all in doubt do not engage with the person. If you need help, third parties can assist you in checking out the credentials of care workers, for example, care brokers, social services, charities and independent Social workers. We have signposted some of these people on our site.
Contact between parties
We recommend that the client in need of care makes contact by email in the first instance, you may wish to retain your anonymity by using your screen name until you feel confident to share further information to establish an appropriate match.We recommend that you meet in a public place if you do not know the person and only share details when you feel confident and comfortable to do so.
If you experience any inappropriate email contact then please report it immediately and we will investigate. An inappropriate use of the contact email will result in us withdrawing the profile from our system.
Making your contact details safe
We will not share the care clients contact details, in order to make contact with an appropriate match we will seek the carers permission to share their email address and telephone number, it is then up to both parties to manage that contact and the detail of what you provide to them.
The care client will be given the email and telephone number of the carer (with their permission) in order to establish contact.
We strongly advise that you check the appropriate documents belonging to the care worker, make sure that they are the originals, do not accept copies and cross reference them to appropriate identification documents, for example, passport and/or driving licence.
We recommend you ensure your carer has good credible references. Your carer should be able to provide references from previous employers, customers, character references and/or references from voluntary work. You will need to check the references, you may like to speak to them directly. Your potential carer should be able to arrange this.
The UK Care Guide states ‘If you choose to go with an individual (perhaps a person you know or a professional freelance caregiver), make sure you have a list of credentials and testimonials. You can authenticate testimonials by asking for the contact details of the person who gave it – that way you can ensure that the feedback is genuine and factual.
Freelance providers should be professional in their conduct and should ideally write up a contract between you (or Service Level Agreement) so that expectations are clear from the very beginning’.
As the site matures we will have the facility to leave reviews for our carers. Each review will be manually checked by our colleagues to ensure appropriateness.
The reviews will be checked to ensure they are recorded by our customers and that they are appropriate to appear on our site.
To promote safety and security we will request that reviews are left by our care clients.
Face to Face Interviews
Whilst employment status, DBS certificate and public liability insurance are important they are not going to tell you if the person is a good carer. These documents are just one part of what should be a robust picture indicating whether the person can do the appropriate job for you or the person needing care. To gain a better understanding of whether the person can be a good carer we recommend you seek credible references and ask a comprehensive set of questions.
We strongly recommend that you conduct face to face interviews with the care worker and have provided a suggested list of questions to ask
Care workers should never accept a job from anyone they have not met in person.
Meeting in safety
The protection of both parties is very important; you may like to consider meeting your prospective client or carer in a public place on the introductory meeting. Let others know where you are and/or take someone with you for the first meeting.
It is important that the care worker understands the role of care. We expect all the carers to be professional and ensure the safety and audit trail of their actions, for example, do they have a contract, care plan, daily diary and consideration of risks?
We have some example forms on our website, a professional care worker should be able to explain the importance and implementation of these forms. We recommend that both parties make a thorough an honest consideration of any risks.
We recommend to all our members to protect your passwords and log in details please do not share them with others. Your computer, your web browser and mobile device may request if you wish to save your login details, but to prevent unauthorised access to your account by anyone who has access to your computer or mobile device, we recommend not to store passwords.
If you lose or misplace their password, there is a facility to reset it on the log-in page and change it quickly and easily. If your email account is hacked, please reset your password to ensure continued online safety.
We need to take password sharing very seriously and will have to suspend an account if a password is misused or shared.
Logging In and Out
We recommend that you login to our platform on each time they visit rather than storing the information to protects against any unauthorised access to your account and/or in the event of theft of your computer or mobile device.
Secure Server Hosting
We use state of the art secure server hosting facilities located in the UK. Encryption technology, firewalls, anti-virus protection, and other security systems are in place to help us ensure your information remains safe and secure.