Independent Carers FAQs – Providing you with answers:

  • How does Independent Carers Ltd differ from an Agency?
    • We are an introductory platform for self- employed carers and those needing care. The responsibility for engaging with the carers rests with the care customer. Independent Carers Ltd does not take any part in managing the relationship between carers and client.
  • How do I search for suitable carers?
    • The website provides a set of search criteria that will identify a match for you, the criteria is based on location and a selection of needs of the care customer. Enter your details into the search and it will highlight the closest match for you.
    • We have produced a set of guidelines ‘5 steps to finding a carer’ which will also help  Register your details for more information.
  • Are the carers insured?
    • We expect all our carers to have public liability insurance, they should be able to provide an up to date insurance document for you.
  • Will the carer have a DBS check?
    • We expect all the carers on the site to be DBS checked,  Each carer will be able to show you an up to to date DBS certificate, unless otherwise stated.
    • Self employed carers are unable to hold their own Enhanced DBS at this time and we have a campaign to address this, read the full story here, #onamission
    •  If you would like us to verify Public Liability insurance and self-employed status there will be a small charge. contact us for this service
  • How much will I be charged for care?
    • We recommend that carers do not work for less than £10 an hour to cover their wage and expenses. You will need to negotiate an appropriate rate between you.
  • Is there a minimum contract length?
    • We are keen to promote a direct relationship between both parties. You could set up a direct payment between you and the carer. We recommend this is by bank transfer so that no cash changes hands. It can be useful if you are arranging care for a relative or dependent, leaving you in charge of the transaction.
  • How will I pay the carer?
    • Independent Carers Ltd is keen to promote a direct relationship between the carer and the client and as such you will need to set up a direct payment between you and the carer. We recommend this is by bank transfer so that no cash changes hands. It can also be useful if you are arranging care for a relative or dependent, therefore leaving you in charge of the transaction.
  • How long will the visits be?
    • We would recommend visits of a minimum of one hour. You may wish to consider travel time on top of this or as part of the time you are paying for. You can agree the length of the visits between yourselves.
  • Do the visits include travel time?
    • You can agree this with you carer. If your location is some way from the carer they may need to negotiate some travel time or fuel payment with you.
  • Should I meet the carer before they start a contract?
    • We recommend that you meet with the carer to assess their suitability. We recommend that you meet them outside the home for the initial meeting. Make sure someone else knows where you are, or take someone with you.
  • What if my carer goes on holiday or is off sick?
    • You could organise an alternative carer through our website so that you have someone to step in. You will not need to pay holiday or sick pay because they are self-employed.
  • I can’t find a carer in my area can you help?
    • We are eager to help you find a carer for your needs. If a carer does not appear in your area we can post your need on our website to encourage carers in your area to respond.
  • Is Independent Carers Ltd registered with the CQC or UKHCA?
    • No we are an introductory agency.
  • Can I cancel a contract with the carer?
    • In your agreement with the carer you can establish the terms of cancellation, with or without notice.
  • Is it safe?
    • We have provided information and guidance to both carer and clients.  We ask that both parties are vigilant to ensure their safety.  If you are in any doubt, do not engage with the person.
    • Your privacy is important to us we have a privacy statement and cookies policy.
  • Are the carers  DBS checked to go on the site?
    • We are unable to check the enhanced DBS certificate and are working hard to address this, read the full story here, #onamission
    • The DBS is an important document but it will not tell you if they are a good carer or not. We have produced a comprehensive guide and checklist to help you with your choice of carer.
    • If you would like us to check any other documentation for you we will do a paper based check (only) on your behalf for a small charge The carer will send a copy of their paperwork, with their documents (e.g. passport or driving licence) to enable us to cross reference them.  If you would like this service please contact us.
    • We recommend that each carer’s documentation is checked in person, during a face-to-face interview. So original documents and the actual carer can be seen in person to ensure integrity with carer details
    • If you have any further questions about this contact us, and we will be delighted to help.

.

 

 

 

 

 

.

 Our website uses cookies. By using our website you agree to our use of cookies in accordance with our cookie policy  
.