Independent Carers FAQs

 

General Questions

How does Independent Carers Ltd differ from an Agency?

We are an introductory platform for self- employed care workers and those needing care. The responsibility for engaging with the care worker rests with the care customer. Independent Carers Ltd does not take any part in managing the relationship between care worker and client.

Is Independent Carers Ltd registered with the CQC or UKHCA?

No we are an introductory agency.

Carers Questions

What can I charge for care?

As a self employed carer you set your own rates, we recommend that you do not charge less than £12 per hour.  We provide a salary illustration document as part of your membership subscription.

How will I get paid?

We recommend that you have an arrangement with the client or their representative to pay your invoices directly into your bank account.  Independent carers does not get involved in the transaction between you.  We provide an example invoice as part of your membership subscription.

Can Independent Carers guarantee work for me?

We provide support and guidance on how and where to find work and opportunities for training and coaching in how to find work.

No, Our service for self employed carers includes somewhere  to advertise your services, access to guidance and information and most importantly a network of other self employed carers and care experts where you can be supported in your role and have a professional network to ask questions when you have any challenges.

Where should I meet a client before I start a contract?

We strongly recommend that you meet with the client to assess your ability to help them.  We recommend that you meet them outside the home for the initial meeting. Make sure someone else knows where you are, or take someone with you.  Often it will not be the client themselves but a representative.  Make sure that you are trained and insured to deliver the care that is required and don’t take anyone on who you feel out of depth or uncomfortable with.

What if I need to go on holiday or off sick?

The responsibility for providing your replacement rests with their client or their representative.  You may wish to put arrangements for such situations in your Care Agreement, before you start with them.  We provide a copy of a care agreement as part of your membership subscription.

Do I need to be registered with the CQC (Care Quality Commission)?

As an individual making a private arrangement with a client you are out of the scope of their registration.  www.CQC.org.uk

How will I get an enhanced DBS?

If you already have an enhanced DBS then you may register on the update service for an annual charge.  You may give permission to your client to access the information on it.  They may need a third party to verify it for them as members of the public do not have the authority or training to know what they can do with the information contained in the enhanced DBS

If you need to apply for one for the first time we recommend that you go through an umbrella body.

Do I need an enhanced DBS?

If you are not providing a ‘protected activity’ for example personal care then a basic DBS would be suitable.  The CQC website provides a list of protected activities if you are in any doubt.

 

Care Seekers Questions

How do I search for suitable care workers?

The website provides a database of carers, you can search for them based on your location.  To access their full profile you will need to register on the site. Contact can be made through a secure email system.  

We have produced a set of guidelines ‘5 steps to finding a care worker’ which will also help.  Register your details for more information.

Are the care workers insured?

We expect all our care workers to have public liability insurance, they should be able to provide an up to date insurance document for you.

Will the carer have a DBS check?

We would like all the carers on the site to be DBS checked,  Care workers will often have DBS certificates from other providers which they are unable to hold personally.

Self employed care workers are unable to hold their own Enhanced DBS at this time and we have a campaign to address this, read the full story here, #onamission

 If you would like us to verify Public Liability insurance and self-employed status there will be a small charge. contact us for this service

How much will I be charged for care?

We recommend that carers do not work for less than £12 an hour to cover their wage and expenses. You will need to negotiate an appropriate rate between you.

Is there a minimum contract length?

We are keen to promote a direct relationship between both parties. You could set up a direct payment between you and the carer. We recommend this is by bank transfer so that no cash changes hands. It can be useful if you are arranging care for a relative or dependent, leaving you in charge of the transaction.

How will I pay the care worker?

Independent Carers Ltd is keen to promote a direct relationship between the care worker and the client and as such you will need to set up a direct payment between you and the care worker. We recommend this is by bank transfer so that no cash changes hands. It can also be useful if you are arranging care for a relative or dependent, therefore leaving you in charge of the transaction.

How long will the visits be?

We would recommend visits of a minimum of one hour. You may wish to consider travel time on top of this or as part of the time you are paying for. You can agree the length of the visits between yourselves.

Do the visits include travel time?

You can agree this with you carer. If your location is some way from the care worker they may need to negotiate some travel time or fuel payment with you.

Should I meet the carer before they start a contract?

We recommend that you meet with the care worker to assess their suitability. We recommend that you meet them outside the home for the initial meeting. Make sure someone else knows where you are, or take someone with you.

What if my carer goes on holiday or is off sick?

You could organise an alternative carer through our website so that you have someone to step in. You will not need to pay holiday or sick pay because they are self-employed.

I can’t find a carer in my area can you help?

We are eager to help you find a carer for your needs. If a care worker does not appear in your area we can post your need on our website to encourage care workers in your area to respond.

Are the carers DBS checked to go on the site?

We are unable to check the enhanced DBS certificate and are working hard to address this, read the full story here, #onamission

The DBS is an important document but it will not tell you if they are a good carer or not. We have produced a comprehensive guide and checklist to help you with your choice of care worker.

If you would like us to check any other documentation for you we will do a paper based check (only) on your behalf for a small charge The care worker will send a copy of their paperwork, with their documents (e.g. passport or driving licence) to enable us to cross reference them.  If you would like this service please contact us.

We recommend that each care worker’s documentation is checked in person, during a face-to-face interview. So original documents and the actual care worker can be seen in person to ensure integrity with carer details

If you have any further questions about this contact us, and we will be delighted to help.

Can I cancel a contract with the care worker?

In your agreement with the carer you can establish the terms of cancellation, with or without notice.

Is it safe?

We have provided information and guidance to both carer and clients.  We ask that both parties are vigilant to ensure their safety.  If you are in any doubt, do not engage with the person.

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